Shipping & Returns

Processing Time: Orders are typically processed within 1-2 business days after payment is received.

Shipping Time: Shipping times may vary depending on your location and the shipping method selected during checkout. Estimated delivery times will be provided at checkout.

Shipping Costs: Shipping costs are calculated based on the weight of your order and your location. You can view shipping costs during the checkout process before placing your order, unless we are providing Free Shipping during that period.

Tracking Information: Once your order has been shipped, you will receive a tracking number via email so you can track the status of your delivery.

International Shipping: We currently do not offer international shipping. However, we can provide international shipping for bulk orders, or could direct you to our listings on Amazon as we are present on most international markets. Please reach out to us.

Returns Policy: We want you to be completely satisfied with your purchase from Encasa XO. If you're not satisfied for any reason, you may return eligible items within 15 days of delivery for a refund or exchange. Also, we urge you to reach out to us through WhatsApp so we can help you resolve your query.

Eligibility: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Some items, such as personalized or custom-made products, may not be eligible for return.

Return Process: To initiate a return, please contact our customer service team at our WhatsApp number or with your order number and details about the items you wish to return. We will provide you with instructions on how to return your items.

Refunds: Once your return is received and inspected, we will process your refund within 3-5 business days. Refunds will be issued to the original method of payment.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange.

Please note that certain items may be subject to additional terms and conditions outlined at the time of purchase. If you have any questions or concerns about our shipping and returns policies, please don't hesitate to contact us.

Thank you for choosing Encasa XO!