Frequently Asked Questions (FAQ)
How long will it take for my order to ship?
Orders typically ship within 1-2 business days after payment is received. You'll receive a confirmation email with tracking information once your order has been shipped.
What are your shipping rates?
Shipping rates vary depending on your location and the weight of your order. You can view shipping costs during the checkout process before placing your order.
Do you offer international shipping?
Yes, we offer international shipping to select countries. International shipping rates and delivery times may vary.
What payment methods do you accept?
We accept payments via credit/debit cards, PayPal, Apple Pay, Google Pay, and Shopify Pay. Your payment information is encrypted and securely processed.
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return eligible items for a refund or exchange. Please see our Returns Policy for more details.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [contact email address] with your order number and details about the items you wish to return. We'll provide you with instructions on how to proceed.
Can I cancel or modify my order after it has been placed?
We strive to process orders quickly, so please contact us as soon as possible if you need to cancel or modify your order. Once your order has been shipped, we may not be able to make changes.
How do I create an account?
You can create an account during the checkout process or by clicking on the "Account" icon at the top of our website. Simply follow the prompts to set up your account.
Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale pricing for bulk orders. Please contact our sales team at [contact email address] for more information on wholesale options.
How do I contact customer support?
You can reach our customer support team via email at [contact email address]. We strive to respond to all inquiries within 24 hours.